Warning Will Robinson!

For 17 yrs, every presentation I've ever given has started with a slide that contains the following items (the cellphone item was added slightly later).  It's done with a bit of humor, lightens the mood, sets the stage, etc. but it also accomplishes a great deal and has avoided a lot of awkwardness along the way.

Adult language may find its way into this presentation, if you have an allergic condition to such language it is recommended you leave now.
If you ask me a question, I will not lie to your face, so beware what you ask.
Now would be a good time to turn your cellphone off .

Lately I've been considering adding one to the list.  One intended to stop those people who come to every presentation with the agenda of asking a question designed to promote themselves.  


"Hi, I'm Joe, I run XYZ corporation that does such and such awesome stuff, and I agree/disagree wholeheartedly.  What we've found is that .....".  That's great Joe...but did you actually have a question?

"Hi, I'm Jessie from comebuymystuff.com, I'd like to turn around now and speak more to the audience about my opinions instead of asking a question..."

"What a fabulous presentation! That is almost exactly like something I wrote over on my blog ihavelotsofopinions.com where I also extended the idea to something much more awesome"
 
 "That's great, but have you considered that the cyclical nature of psychological response behaviors can be manipulated through the deft inclusion of subliminal calls to action?"  Ummm, you mean banner advertising don't you?  "Well... yes"  

You know the person, the one that is smarter than the speaker and needs to demonstrate that. The one that wants to plug themselves, the one that wants to hold a debate in the middle of a Q&A and take up the time of everyone who actually does have an interest and a valid question.  The one who confuses expressing their opinion with asking a question.  

In the middle of a Q&A without a microphone for the crowd people were asking their questions and I would repeat them into the mic before answering so that everyone could hear.  I *literally* had someone continue waving me over to them and when I walked over they *took* the microphone from me, stood up and began talking to the audience.  No, I'm not kidding.

I swear I think they teach this technique somewhere. "How to attend a conference and come off as a jackass as quickly as possible for only $99.95".  

Please people, I'm begging you.  If you do this, for the love of all that is holy... don't.  Everyone sees through your Einstein-like clever scheme.  Everyone hates it.  No one has simply been rude enough to tell you so when you do it.  They're uncomfortable and embarrassed for you.  I, on the other hand, am completely rude enough.  I invite you to bring your well-honed technique and attend my presentations.  Please. 

Cheers,

Matt Ridings - @techguerilla

My Essential Travel List

I was asked today what I used the most when I travel.  Everyone is different when it comes to packing clothes, what types to buy, how to fold them, etc. as well as brands of luggage and so on (which I definitely have opinions on), so I won't focus on that.  Instead, here are a few things I've found indispensable for travel that aren't a part of those core items.

Note: None of the links below are affiliate links

  1. Jawbone Jambox  - Music is a critical part of my life.  This Bluetooth speaker has quality sound and has an internal battery charged via USB.  This means I can place it anywhere and not worry about cables while playing music from my iPhone or iPad (or any other bluetooth device).  Not enough to justify taking up space in your bag? No worries, it's also a quality Bluetooth speakerphone for your cellphone and makes holding group conference calls simple no matter where you are.  (Hat tip to Tom Webster for demoing one to me)
  2. Zip-Lock Bags - As an old habit from camping, I always have several 2 gallon and 1 gallon Zip-Lock bags when I travel.  These have by far been the most useful items over the years.  A washcloth soaked in hot water and put into a Zip-Lock becomes an instant heating pad.  Fill one with ice and you have an ice pack.   You get the idea.
  3. Flushable Wipes - In addition to the potential for "TMI" here (say what you will, some things are important to me...and that sandpaper they call toilet paper in some airports and hotels is a crime against humanity) , they are super handy for cleaning up spills on your electronics, wiping your face and hands on planes, etc.
  4. ID - Go to your local DMV and get a "Non-Drivers License" ID.  Keep this ID, and a primary credit card in your pocket (or a travel pouch that hangs around your neck) with your boarding passes.  Keep your wallet/purse in your carry on if possible.  The name of the game here is to insure you have *2* forms of ID when you travel, and to always keep those ID's and your credit cards divided into two separate locations in case a bag gets lost/stolen.  In addition, I'm a big believer in doing everything possible to expedite getting through security so I keep nothing in my pockets that I can't walk through the X-Rays with.  If it's international travel then you can use your passport as your second ID.  I'm a big fan of the functionality and convenience of travel wallets around the neck, but rarely wear mine unless it's an international trip due to my vanity.
  5. Toiletries - Get a hanging toiletry kit, and buy extras of what you need to fully pack everything (except liquids) into it without having to use anything from your home supplies.  Being able to toss it into your bag without worrying if you remembered everything and having it ready at a moments notice is a major convenience.  Use a clear zip-lock bag for your liquids and place it into the easiest to access pocket of one of your carry on items since you'll have to remove it to go through security.  Also, while 'travel sized' items may take up less room you'll constantly be having to replace them or frequently run out while on the road.  So I tend to buy full size items in most cases and I buy my own bottles at The Container Store and fill them myself if the original products container is an odd shape, prone to leakage, or simply larger than allowed by the TSA. (or buy this TSA compliant set here )
  6. Computer Bag: I use a backpack computer bag instead of a laptop bag as I find it easier on my back.  Regardless of your preference, I recommend a TSA approved "Checkpoint Friendly" bag that allows you to leave your laptop in the bag while going through the X-Ray instead of having to remove it.
  7. Electronics:
    1. iGo Charge Anywhere Universal Power Extender - This has dual USB ports which you can plug in any of your USB powered devices (which these days is just about everything), in my case an iPhone, iPad, and Jambox when traveling.  In addition, the unit is a rechargeable battery which can power your devices when it's unplugged as well when you need additional power on the go.  Note: When plugging in an iPad it will say that it's not charging, however it is charging albeit more slowly than the iPad brick.  
    2. Mophie Juice Pack Plus case for iPhone - This is a case which not only protects your phone, but is an extended battery which doubles the battery life of the phone.  When combined with the iGo charger above you can literally get a few days of use out of your iPhone (or a full day at a conference with constant heavy use).  Another benefit (to me) is that the case has a micro-usb port for charging it instead of using the Apple-only iPhone connector.  I have a love/hate relationship with this device.  I'm on my third unit now due to a poorly manufactured micro-usb connector on the case which breaks easily.  I don't know if they've fixed this issue yet, they've provided me a RMA number in the past and wanted me to return my broken unit before sending me a replacement but that's just too much of a pain.
    3. iPhone 4 
    4. iPad - I've begun trying to travel without my laptop and only using the iPad.  For the most part this hasn't caused me much of a hardship on short trips, but it's definitely no substitute when it comes to wanting to write or you need to build a presentation, etc.  Note: You do not have to remove your iPad from your luggage when going through security like you do a laptop.
    5. Verizon Mi-Fi - Provides a wireless access point for all my devices at once using my cellular connection for internet access.  Invaluable.
    6. Portable Wireless Access Point - Plug into the hotels ethernet and create your own wireless access point.  Why?  It insures you're not sharing the hotels crappy wireless network and instead using the more stable wired network.  This also is much more secure than using the hotels unsecured wireless.
    7. Apps:
      1. Travel Tracker Pro - When used in combination with TripIt.com it is simply the best travel itinerary tool out there. Period.  Its updates and notices are the best I've found as well, I often know about delays and gate changes before they are even posted at the airport, and when no one at the airport seems to be able to tell you the carousel that your luggage you'll already know.
      2. FlightTrack -  Ostensibly this is a tool for tracking a individual flight, however I rarely use it for that.  You can search for any flights going from point A to point B, or look at an entire airports departures (the iPad version of this view is great).  For those of you who've had as many flights cancelled as I have you will immediately recognize how beneficial it is to easily know every flight leaving an airport regardless of airline so that you can begin finding another way to your destination.
      3. Taxi Magic - While not in every major city (primarily those in which you wouldn't need it anyway...like New York) this makes it simple to have a cab pick you up.  It tells me when the taxi is dispatched, the name of the driver, the number of the cab, and the estimated charge.  It also integrates into TripIt.com so that I can more easily keep up with expenses.
      4. Hipmunk - I'm in love with the Hipmunk website, and when they came out with an app interface I was ecstatic.  If you need to find or book a flight Hipmunk's user interface is about as good as it gets and it sorts flights not only by things like 'time', or 'price' but by a genius sorting of 'agony' based upon number of segments, amount of time duration, etc.  I also use SkyScanner periodically when I'm simply looking for the best price on a flight (you would think it would be simple to find out when the cheapest times to fly to a specific place are, you'd be wrong.  This app helps in that regard)
      5. Airline Specific - While I'd prefer not to have them at all, you'll want to have each of the apps of the major airlines that you travel on installed.  I rarely use them, but when you need upgrades, frequent flier perks, etc. there really isn't another way to accomplish that on another app.
      6. Hotel - I'm not as picky about hotel apps, or at least none have jumped out at me as being far above and beyond the others.  I use Kayak periodically, but any suggestions for a 'must have' app here are welcome.
      7. White Noise Pro - (iPad) This is both my sound machine at night as well as my alarm clock.  Having a sound machine in a hotel room is a must for me and this fits the bill nicely, as well as displaying a large digital clock on the screen viewable from across the room.
      8. {Added} Yelp & OpenTable - Don't know how I forgot this one, but thanks Amber for the reminder.  A person has to eat (or find a pharmacy, whatever) and there's no better way to find a place and get a reservation than Yelp and OpenTable
    8. Websites:
      1. TripIt.com - By far the most useful, and ridiculously easy to use travel tool in the world.  Simply forward any email receipts you get from booking a flight, hotel, car rental, etc....regardless of where you booked it...and it immediately creates an accurate itinerary for you.  If you've booked hotels, restaurants, etc. in your itinerary it will also include things like directions from one location to another, weather for each day of travel, etc.
      2. Hipmunk.com - Easiest way to find and book flights.  Period. (they've recently added hotel bookings as well)
      3. Farecompare.com - If you have as much flexibility about where you work as I do then often it's less about *where* you travel to or *when*..sometimes you just want to ask "hey, where are the places with the best flight deals in the next couple of months?".  Very few places can you get an easy answer to that question..FareCompare.com has a genius "Getaway Map" that I use frequently.  Why they make it so difficult to find I have no idea.
So those are some of my essential tools and items.  What are yours?

Cheers,

Matt Ridings - @techguerilla

Do I KNOW you?

Do I know you?  Do I *really* know you?  This is the question that's been going through my mind since a friend took his own life yesterday.  Maybe 'friend' is the wrong word, perhaps 'strong acquaintance' is better?  I'm not sure anymore.

Social Media is an amplifier, it exacerbates and morphs qualities of our normal social habits into something more.  We all project the sides of ourselves that we're proud of, or that will garner us more attention, when in more public settings.  Sometimes people talk about the less savory portions of their lives because the attention is more important to them and they've twisted it into a point of pride vs. shame, and sometimes...more rarely...there are pure altruistic reasons for sharing ones demons to the masses.  

For some people, the "flawed person who is just like you" is part of their crafted image.."if I can do it, you can too".  It's a bit of a martyr syndrome.  For others, like my friend, that image is always the consummate professional.  The communications put out to the public are ones always intended to enhance that image, anything else would be difficult for them to say the least.  I certainly resemble the latter more than the former.

It's that group of people that are the most difficult to truly 'know'.  In the offline world it has more opportunity to occur organically if you are around that person enough, it's much more difficult to keep up a veneer when face to face with someone day after day in a private setting.  But in social media?  Not so much.

I thought I knew my friend well enough, we had...I thought...cracked that veneer as he'd opened up to me about some of his personal troubles at home.  But make no mistake, I didn't have a clue as to the real turmoil taking place in his brain.  I spoke with him two days before he carried a gun to his church and turned it on himself, and still had no inkling.  None.  Whatsoever.

I spent the night wondering if there was something I could have done, something I missed along the way while talking when I should have been listening.  I still don't know.  What I know for sure however, is that I didn't know him as well as I thought I did.

One thing I've discovered in social media as I've become friends with most of the major players in the space, is that the perception rarely ever resembles the reality.  Most of the people considered successful in this space are struggling and flawed.  They also have a tougher time reaching out and talking about that with anyone because they can't afford for the world to see the reality of their lives.  Their success is based upon that image.  You would think that would have taught me to look behind the curtain a little harder, to dig a little deeper, to make people I also know offline understand that they can trust in me enough to offload some of the albatrosses hanging around their necks.  It didn't.  I was raised to stay out of peoples business until they choose to bring you into it.  I'm not so sure that's always the best policy anymore.  I'm not sure of much of anything at this point.

I'm confused.  I'm angry.  I'm sad.  I hurt for his friends who knew him better than I, because if I feel this way are they feeling the same things but worse?  I get pissed and think "Fuck you for leaving six kids behind, how could you!", then labor over the guilt of those thoughts.  I don't know what to feel.

Do I know you?  Do I *really* know you?  If I don't, please know that I want to and am a safe harbor.

For information on those dealing with a suicide, or needing help/prevention the following page has a list of links.  http://griefnet.org/resources/suicide.html

With Great Power Comes Great Responsibility

We talk a lot about transparency and authenticity in the social media space.  We expound on the notion of how social media empowers the customer and puts them back in the drivers seat where they belong.  What we don't talk about is the responsibility that is then transferred onto those customers. 

Companies are held to certain standards, both by law and the competitive marketplace.  Some do better than others, but bad leaders can either get fired or go out of business.  A customer service representative can be reprimanded and retrained if they are out of line.  Customers however, they are you and me.  

Joe Public is a diverse mix of the best and the worst of us, and there are no such checks and balances where the consumer is concerned.  They can't get fired from life for being a jackhole.  So when you empower them with a microphone and a platform, like social media does, and then provide no guidelines that they must conform to you can expect to see some pretty distasteful behavior.  

I'm not talking to the self-appointed royalty among us who will always be owed by the world at large.  They are lost causes and no amount of standing on my stump and pleading for reason is going to make a difference in their perceived entitlement.  I'm talking to those who are already reasonable people who go about their daily lives ethically and admirably.  To those people I'd like to ask for a minute of your time to talk about your role in the future.

You see, companies present an image to you.  They put their best foot forward in the form of commercials, advertising, PR, etc. and very carefully craft the way they want to be perceived.  Everyone knows this.  But now we ask for transparency and we insist on authenticity.  Both noble quests to be sure.  Yet who among us is taking responsibility for what that really *means*?  

I love hamburgers, but I don't particularly want to watch the butchering of the cow before I eat one.  If you ask for transparency then you are by proxy going to be exposed to more of a companies inner workings.  Those inner workings aren't always pretty.  Mistakes get made.  Regularly.  And while an organization should always be striving to reduce mistakes, they are a part of doing business.  But by increasing the visibility of those mistakes we will necessarily see more of them

If you want transparency, and if you've been provided a platform like social media to express yourself, then you need to use that platform wisely.  Having a platform comes with responsibility.  In this case, your responsibility is to learn more about the nature of business.  If you're going to ask to see the cow being butchered then you need to walk through that door knowing that a certain percentage of the time that process is going to go badly.  It happens.  

The companies responsibility isn't to not make a mistake, it is to insure that it does everything reasonably possible for it to not happen again.  *That* is what we as consumers have the right to demand...but that's not what we do.  Instead we take our social media microphones out, get up on stage, and complain about a lack of perfection.  I've done it as well.

Businesses will incrementally improve because of social media.  Customers however have to exponentially improve their understanding of the difficulties to doing business.  Being irritated at a businesses mistake is one thing, announcing to several thousand people that the business is an "Epic Fail" because of that mistake is quite a different thing.  You've now taken the complaint public so are you going to make it relative to the issue (i.e. it impacted you individually) or are you going to vilify the entire company?

Are we really so self-centered that we can't see past our own inconvenience to objectively evaluate whether it was a reasonable error that unfortunately happened to us?  Are we so entitled that we must insist on trying to attract attention to our problem through social media shaming?  Admit it, if we really cared about improving the company (and thus its future service to you) we would be offering suggestions and ideas instead of seeing if we can yell louder than the other guy on Twitter.

It sucks that you drew the short straw and experienced a companies hiccup, but get over yourself already. "Shit happens".  

The last post - Penmachine - Derek K. Miller

Here it is. I'm dead, and this is my last post to my blog. In advance, I asked that once my body finally shut down from the punishments of my cancer, then my family and friends publish this prepared message I wrote—the first part of the process of turning this from an active website to an archive.

If you knew me at all in real life, you probably heard the news already from another source, but however you found out, consider this a confirmation: I was born on June 30, 1969 in Vancouver, Canada, and I died in Burnaby on May 3, 2011, age 41, of complications from stage 4 metastatic colorectal cancer. We all knew this was coming.

That includes my family and friends, and my parents Hilkka and Juergen Karl. My daughters Lauren, age 11, and Marina, who's 13, have known as much as we could tell them since I first found I had cancer. It's become part of their lives, alas.

Airdrie

Of course it includes my wife Airdrie (née Hislop). Both born in Metro Vancouver, we graduated from different high schools in 1986 and studied Biology at UBC, where we met in '88. At a summer job working as park naturalists that year, I flipped the canoe Air and I were paddling and we had to push it to shore.

We shared some classes, then lost touch. But a few years later, in 1994, I was still working on campus. Airdrie spotted my name and wrote me a letter—yes! paper!—and eventually (I was trying to be a full-time musician, so chaos was about) I wrote her back. From such seeds a garden blooms: it was March '94, and by August '95 we were married. I have never had second thoughts, because we have always been good together, through worse and bad and good and great.

However, I didn't think our time together would be so short: 23 years from our first meeting (at Kanaka Creek Regional Park, I'm pretty sure) until I died? Not enough. Not nearly enough.

What was at the end

I haven't gone to a better place, or a worse one. I haven't gone anyplace, because Derek doesn't exist anymore. As soon as my body stopped functioning, and the neurons in my brain ceased firing, I made a remarkable transformation: from a living organism to a corpse, like a flower or a mouse that didn't make it through a particularly frosty night. The evidence is clear that once I died, it was over.

So I was unafraid of death—of the moment itself—and of what came afterwards, which was (and is) nothing. As I did all along, I remained somewhat afraid of the process of dying, of increasing weakness and fatigue, of pain, of becoming less and less of myself as I got there. I was lucky that my mental faculties were mostly unaffected over the months and years before the end, and there was no sign of cancer in my brain—as far as I or anyone else knew.

As a kid, when I first learned enough subtraction, I figured out how old I would be in the momentous year 2000. The answer was 31, which seemed pretty old. Indeed, by the time I was 31 I was married and had two daughters, and I was working as a technical writer and web guy in the computer industry. Pretty grown up, I guess.

Yet there was much more to come. I had yet to start this blog, which recently turned 10 years old. I wasn't yet back playing drums with my band, nor was I a podcaster (since there was no podcasting, nor an iPod for that matter). In techie land, Google was fresh and new, Apple remained "beleaguered," Microsoft was large and in charge, and Facebook and Twitter were several years from existing at all. The Mars rovers Spirit and Opportunity were three years away from launch, while the Cassini-Huygens probe was not quite half-way to Saturn. The human genome hadn't quite been mapped yet.

The World Trade Center towers still stood in New York City. Jean Chrétien remained Prime Minister of Canada, Bill Clinton President of the U.S.A., and Tony Blair Prime Minister of the U.K.—while Saddam Hussein, Hosni Mubarak, Kim Jong-Il, Ben Ali, and Moammar Qaddafi held power in Iraq, Egypt, North Korea, Tunisia, and Libya.

In my family in 2000, my cousin wouldn't have a baby for another four years. My other cousin was early in her relationship with the man who is now her husband. Sonia, with whom my mother had been lifelong friends (ever since they were both nine), was still alive. So was my Oma, my father's mom, who was then 90 years old. Neither my wife nor I had ever needed long-term hospitalization—not yet. Neither of our children was out of diapers, let alone taking photographs, writing stories, riding bikes and horses, posting on Facebook, or outgrowing her mother's shoe size. We didn't have a dog.

And I didn't have cancer. I had no idea I would get it, certainly not in the next decade, or that it would kill me.

Missing out

Why do I mention all this stuff? Because I've come to realize that, at any time, I can lament what I will never know, yet still not regret what got me where I am. I could have died in 2000 (at an "old" 31) and been happy with my life: my amazing wife, my great kids, a fun job, and hobbies I enjoyed. But I would have missed out on a lot of things.

And many things will now happen without me. As I wrote this, I hardly knew what most of them could even be. What will the world be like as soon as 2021, or as late as 2060, when I would have been 91, the age my Oma reached? What new will we know? How will countries and people have changed? How will we communicate and move around? Whom will we admire, or despise?

What will my wife Air be doing? My daughters Marina and Lolo? What will they have studied, how will they spend their time and earn a living? Will my kids have children of their own? Grandchildren? Will there be parts of their lives I'd find hard to comprehend right now?

What to know, now that I'm dead

There can't be answers today. While I was still alive writing this, I was sad to know I'll miss these things—not because I won't be able to witness them, but because Air, Marina, and Lauren won't have me there to support their efforts.

It turns out that no one can imagine what's really coming in our lives. We can plan, and do what we enjoy, but we can't expect our plans to work out. Some of them might, while most probably won't. Inventions and ideas will appear, and events will occur, that we could never foresee. That's neither bad nor good, but it is real.

I think and hope that's what my daughters can take from my disease and death. And that my wonderful, amazing wife Airdrie can see too. Not that they could die any day, but that they should pursue what they enjoy, and what stimulates their minds, as much as possible—so they can be ready for opportunities, as well as not disappointed when things go sideways, as they inevitably do.

I've also been lucky. I've never had to wonder where my next meal will come from. I've never feared that a foreign army will come in the night with machetes or machine guns to kill or injure my family. I've never had to run for my life (something I could never do now anyway). Sadly, these are things some people have to do every day right now.

A wondrous place

The world, indeed the whole universe, is a beautiful, astonishing, wondrous place. There is always more to find out. I don't look back and regret anything, and I hope my family can find a way to do the same.

What is true is that I loved them. Lauren and Marina, as you mature and become yourselves over the years, know that I loved you and did my best to be a good father.

Airdrie, you were my best friend and my closest connection. I don't know what we'd have been like without each other, but I think the world would be a poorer place. I loved you deeply, I loved you, I loved you, I loved you.

Due to traffic his site keeps crashing so I've temporarily shared here